Adventures in Flying (or...Why Continental Sucks).
I should preface this story by saying that on my outbound flight to
My Continental flight from Buffalo to Cleveland was delayed because the incoming flight, from Newark, was stuck due to "Weather" even though Northwest had no delays from Newark...hmm. The gate agents said the connection in
After vehemently complaining and having two very grumpy
We arrived early for our
Our plane inches forward three times, so everyone is thinking we are now third, when the captain comes back on and says they’ve now discovered the route they planned for us doesn’t give us enough fuel to get to
About 15 minutes later, he comes on again and says we are going to move over to a different runway. On the way there, hw again comes on the line and says we are going back to the gate to refuel. He doesn’t know if it will take 5 minutes or a ½ hour, but if we get off the plane, it may not be there when we come back. But we can leave at our own risk.
Meanwhile, the other passenger traveling to
Some people get off the plane to go find food (because it is now 12:25 and we’ve been offered NOTHING except a cup of water. As we come back to the plane at 12:40 the ticket agent yells at us down the hallway saying they are shutting the doors and the plane is going to leave without us. We scurry over to the gate only to have the stewardesses tell us we have at least 20 minutes still because they haven’t even begun fueling the plane yet.
As we start to go back up the jet way, the other Seattle bound passenger says, man – the customer service has sucked so far on this trip. The ticket agent says, “what did you say?” in a very confrontational way. I turn to him and say – he said the customer service has sucked so far this trip. The guy turns to me and says, “if you’d like you can follow me and we can have that discussion downtown.” I said – what are you talking about? He says, “or I can just have the police officer come down here and get you.” I say, “for what – for saying the customer service has sucked?” He says “come on, follow me” – At this time there are about 12 other passengers and the stewardesses standing there and the other 12 customers all start yelling at him to get out of there & the stewardesses finally tell him to go away.
We go stand around in the airport for another 20 minutes and finally load back onto the plane at 1 pm because, as the captain tells us, we’ll lose our place in line if we don’t push back by 1:10pm…but before I can get on that same agent stops me from getting on the plane and says, “you know, this whole thing could happen again, so you could be right back here in 2 hours”. I say I don’t want to say anything to him and I get on the plane. The lady behind me yells at him to “get out of our way and let us onboard the plane”
We all get back on the plane and the captain comes on to tell us that, due to lightning, we will be sitting there for another 20 minutes because the ground crew can’t take the risk of getting hit by lightning. No one is allowed to leave because we need to push back as soon as the ground crew is cleared.
At 1:50 PP (5 ½ hours after our original departure time), we taxi out to the runway and are told we are 6th in line (again). Captain says we should be taking off in about 30 minutes (6 x 3 = 18).
At 2:19 pm, we finally take off from
So, instead of being home at 10:30 pm on Wed. Aug 15, we arrive home at 5 pm on August 16…after having slept on a cot, been offered no food or drink from the airline and, of course, no sleep.